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Auto Body Repair Shop: Make Your Car Look Like New

When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop not doing their job. A good auto body shop will fix your car back to pre-loss condition

both in appearance and in structural and mechanical integrity. A great auto body shop will almost make you feel like the accident never happened. They should start with customer service better then you get at a good restaurant.


They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?


Following are certain steps that you should follow if you are unsatisfied with the repair job done by the auto body shop:


Step 1: Talk to the manager or the shop-owner of the auto body shop you are dealing with, and explain your problem to them coolly and frankly. As most auto body shops rely on word of mouth, it is highly likely that your problem will be sorted out at this step itself.


All you need to do is explain clearly what you think is not repaired properly and what needs to be repaired. In case, the manager or the shop-owner fails to help you, move on to Step 2.


Step 2: Find out if there is anyone at a post higher than the manager. If yes, get an appointment fixed with the higher authorities of that auto body shop. Speak to them directly if possible; otherwise just send them an e-mail explaining your problems. If this solution also does not work, try the next step.


Ask if the body shop is on any insurance programs or direct repair programs, if they are ask why? the only reason I know why a auto body shop would agree to be on a program would be to get work that they could not get on their own. Again this does not mean just because they have a direct repair program they are not a great shop, but if they have 20 then I would be a little concerned? Ask them to explain.


And by far the best resource for finding a good body shop is word of mouth, a friend that’s had work done and is happy to let you know about the auto body shop he had good luck with is a good sign they were treated well. If you have no friends or coworkers that have had resent repairs, you can try the local automotive paint supply stores in the area, they visit shops large and small every day and may be able to help you out.

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